I have seen three kinds of wonderful customer service, so you can watch me explain it carefully ... (don't like it, don't spray it, just my personal opinion)
① Mobile customer service: I really don't want to spray. As a mobile phone customer, I didn't use Unicom at first. I use a mobile phone card, and the customer service attitude is very poor. Later, I decided that the mobile signal was good and there were no customers! Customer service means that all kinds of people always think that their mobile phone number 10086 is fake ~ since my uncle knew that I worked in Unicom, he has often communicated with me about this phone bill, which is actually interoperable. My uncle handled a color ring back tone, and the other party turned it into a group of color ring back tones. 3 yuan turned into 5 yuan every month. My uncle's number has been used for more than ten years, so I went to the other party and said, let's put our foot in our mouth. It's shameless. Please handle the team yourself. The team has a request. All right! Then the other party kept claiming that the refund problem would be solved within 48 hours, which directly dragged me for a month. It was enough for the business hall to call me directly and swear on the phone! Ps: I don't have a mobile card now, one for telecom and one for Unicom!
② Taobao Customer Service: A phone call lets you change your praise, and Taobao chats with you. Who knows whether it's the boss or the customer service? Anyway, I really can't afford to complain directly. Colleagues also said that I had a bad temper. I actually belong to the knife mouth and tofu heart. You didn't pit me too badly. I will never do anything that makes people angry. A wonderful thing happened at the end of last month. Our company is going to travel in August, and then my previous swimsuit became smaller, so I bought a new one from Liaoning. This swimsuit is 99 I think I'm getting fat, and I can't lose weight for a while. It's better to buy something of better quality! As a result, I received the clothes I said I would wear. Why do I think it's XXXX? The neckline should be above the chest, so I put the tightest neckline on my stomach. Do you know what that feels like? ! I contacted the customer service at that time, and the customer service said that you sent the clothes! I sent it to 23 yuan by SF Express, but the merchant refused to refund the money. One customer service said it had been received, and the other said it would take 3-5 days. Anyway, I have lost more than 120 now, and I don't care. I just put it online. What a miracle! Yes, customer service chats and curses! I won't put this screenshot down. I'm angry!
③ Unicom Customer Service: Although I work in Unicom myself, this is a real example. I use my own number to check my monthly bill every month, and occasionally there will be arbitrary deduction. With regard to traffic, Unicom means that when you call to ask about the bill, you will say you didn't mention it, but you won't tell me. Actually, I understand this. Every product says that the right to interpret belongs to the merchant! I called Unicom last week, and I said I couldn't send a text message, and I didn't owe money. At that time, the customer service said, Oh, I see.
Then I asked, "What's next?"
She said, "Do you have any other questions?"
I said, "shouldn't we record the work order, indicating where the customer can't send text messages, whether the mobile phone is in arrears, and the cause of the failure?" How long will it take to reach me? "
These idiots gave me a sentence: "Oh, oh, yes, you are right, you are disturbing my mind." I don't even know how to say it! "
Please, you are the customer service, and I am the customer service. Even interns should have different attitudes. Poor professional knowledge! After hanging up the phone, I still feel that I have the wrong number. Did I just call Unicom?
In fact, I am also a great person. I don't judge all customer service according to attitude, but all aspects. It's understandable if I'm just angry for a moment.