Hotel front desk is an important corporate image of the hotel, especially for five-star hotels, it is particularly important to screen candidates for reception at the front desk. Knowing the interviewer's common interview questions will add more confidence to your interview.

The reception work at the front desk of the hotel is trivial, and the daily work includes the arrival and departure of VIPs, the notification of banquets and activities; Arrange the main work of the day to the head waiter and ask about the surplus and shortage of room sales that day. Therefore, when accepting an interview at the front desk of the hotel, the hotel interviewer will interview in English to find out whether the answers to the following opposing questions meet the recruitment requirements:

1 Can you introduce yourself in English? Can you introduce yourself in English?

2. How do you train the staff in this department? How do you train employees in your department?

3. If the hotel officially accepts you, what will you do first when you go to work? What will you do first if you are hired by a hotel?

Please draw the flow chart of western banquet. Please illustrate the procedure of banquet in western restaurant with examples.

5. How do you understand the "service consciousness" of the service industry? How do you understand the "service consciousness" of service trade?

6. How do you understand professional ethics? What do you think of professional ethics?

7. Please give an example of the difficulties you encountered in your work, and how did you overcome them? Can you list some difficulties in your work? How did you conquer them?

8. What do you think of your former direct leader? What do you think of the senior leaders who directly led you before?

9. What kind of treatment do you expect? What kind of treatment do you expect?

10, please introduce your current company in English. Can you introduce the company you are working for in English?

1 1. If our hotel hires you, what contribution do you think it will bring to the department? What can you do for our hotel if you are employed by it?

12, how did you know that we wanted the position of hotel front desk? How did you know that we had this vacancy?

13. Apart from salary, what other benefits attract you most? Besides salary, what benefits attract you the most?

14. What extracurricular activities have you participated in? What extracurricular activities have you participated in?

The above are the common questions about the reception position at the front desk in the hotel interview. If you plan to participate in the hotel interview better, please refer to these interview questions in detail to see if you can give the examiner a perfect and smooth answer.

Taboos in the interview:

1) Bad handshake

Don't be too reluctant or too enthusiastic when shaking hands. A gentle handshake may make you feel shy, but too hard will do the opposite.

A polite and reasonable handshake is probably with your arms outstretched and your thumb up.

2) Talk in circles

In the interview, it is difficult for us to say "I don't know". Compared with him, if he frankly admits that you don't know, maybe the interviewer will respect you more. If you talk in circles, the interviewer will soon deny you.

The only thing to worry about is that you don't show your ignorance too often.

3) flaunt yourself and forge your resume

In the fierce competition, you may want to polish every little detail. You may think that "he won't read these small details", but the reality is not like this. Interviewers are very experienced, and they can always catch the uncertainties in your resume. If the interviewer finds inaccurate factual descriptions in your resume, he is likely to think that there is fraud in your resume. Once he thinks you can't be trusted, you'll never get the job again.

4) weaknesses?

Interviews always ask standardized questions, such as what are your weaknesses?

Everyone doesn't want to be asked this question. If you are not prepared, some people may have a blank mind, while other old-fashioned answers may be "I am a perfectionist" or "I am trying too hard", which is not good in the interview.

This is a very difficult question for anyone, and it needs to be prepared in advance. Experts advise you to say some minor shortcomings that have nothing to do with this job. Bernard Marr, a best-selling author, wrote in his LinkedIn article: "It is very important for you to show that you have self-awareness and know yourself, but the shortcomings you mentioned should have no impact on the work itself."

5) Arrive too early or too late

Finally, I waited for the call of the interview notice, and you were fully prepared for this important day. However, for some reason, you are still late.

There is a saying that "a little prevention is better than a panacea". In order to avoid being late for the interview, you'd better leave home early and be ready to deal with all kinds of problems.

There is no need to come too early. In addition to waiting for a long time on the crowded front sofa, you may also cause a psychological pressure on the interview organizer. Because in the recruitment standardization process of many companies, in order to improve the experience of candidates, the waiting time for interviews is clearly stipulated. If it exceeds, it is the dereliction of duty of the interview organizer.

I want this and I want that, too.

The interviewer may ask you what you need for this job. You should answer this question carefully. Many times, we may answer in too much detail, describing the company's welfare benefits and salary expectations in detail. When interviewing, don't put forward the requirements and conditions for this person too early. The best time to negotiate is after you are accepted.

7) This question is silly.

Maybe sometimes you think the interviewer's questions are too stupid to match your intelligence. If the interviewer finds out that you think so, it's like self-destruction. This is a profound lesson I have learned from my own experience. If you are asked a similar question, be careful not to be too mean in your answer.