? 1. Confirm the resistance.
? 2. Tell your feelings.
? 3. Seek approval.
? 4. Find the reason.
? 5. Reach a consensus.
? In our work and life, the other party often resists, and we often end up with disputes or orders and dissatisfaction because we don't know much about this method. Learning this method can not only skillfully resolve the resistance, but also explore a better way in a friendly way when both sides are comfortable, which is a practice with high emotional intelligence.
? This skill can be used in work and life.
? On a Friday night (time) in the second half of 20 19, the company decided to have three new classes every week, each with two days, and needed overtime training on Saturday, as well as scheduling matters. Before determining the shift schedule, I asked some commissioners what they thought. After the final preliminary arrangement, when communicating, the more experienced members had conflicts and arguments. Actually, I'm a little worried about their fuss.
? After learning this clip, I realized that my emotional intelligence needs to be developed, and I lack effective skills and methods to face the resistance of the other party, especially when the members are all post-90 s groups. I have some shortcomings in expressing my feelings, seeking approval, finding reasons and guiding consensus, which need to be practiced and summarized.
? Going back to the last scene, I will:
? 1. Confirm the resistance. Confirm each other's resistance.
? 2. Tell your feelings. Understand each other's resistance first. And if you are on duty according to this arrangement, be sure that the other party is uncomfortable.
? 3. Seek approval. Say yes after the other person has expressed his ideas. And from the recent special recruitment season and the staffing situation of the department, this paper tells the starting point of this consideration, affirms everyone's professionalism in the process of starting classes in the past, especially the ability of senior commissioners, and encourages new commissioners to work hard and have room for improvement. For this, we can add "Are we all clear about everyone's usual performance?"
? 4. Find the reason. Express your understanding of the discomfort of resisting employees. At the same time, you can affirm the rationality of the other person's thinking and ask the other person's thoughts, such as: "I can understand that you have such an idea. I think it's normal for you to feel this way. Can you tell me what you think of this arrangement? "
? 5. Reach a consensus. Affirm his great ideas. At the same time, based on the Commissioner's statement, we need to take some responsibilities as the old Commissioner and consider the effect of the new Commissioner's class. Based on these starting points, ask each other "see if there is a way to kill two birds with one stone."
? In order to effectively resolve the resistance in the communication with children in the parent-child relationship, such as washing early in the evening and effectively promoting consensus, if there is resistance in the daily communication with children in these two weeks, use this step to practice deliberately at any time, make a summary of this scene every night, compare the case and the feelings of both parties, reflect on this step and see which link still has problems. This goal is closely related to the "resolving resistance method".
? Specific actions are as follows:
? 1. Confirm the resistance. In the process of communication, I am keenly aware of the child's rebellious emotions and language, and confirm the facts of resistance in time.
? 2. Tell your feelings. Understand the child's resistance. And the fact that it's uncomfortable for her to wash early.
? 3. Seek approval. Affirm the cause of the child's discomfort. After sleeping or washing the night before, you can have more time to watch cartoons, or tell picture books and stories, or play with your whole brain to recall happy situations, so as to seek agreement on the feelings of this happy process.
? 4. Find the reason. I understand that the baby is uncomfortable to wash now, and I ask the baby what he thinks about not wanting to wash earlier.
? 5. Reach a consensus. Affirm the child's thoughts, and at the same time, according to my proposal and her previous thoughts, ask her what she thinks now, that is, how to arrange bedtime activities.