Is there a better way to help elders and friends when they have problems with their mobile phones, besides WeChat video calls and hand-drawn instructions?
On 20 14, EMUI 3 started the public beta, and the remote assistance function went online; 20 15, Smartisan OS v2.5 provides "remote assistance" function, and users can choose to initiate help or help others.
Subsequently, Meizu, Xiaomi, Apple, Sunflower, TeamViewer and other manufacturers also followed up this function, such as Xiaomi call, Meizu remote assistance, FaceTime screen * * *.
Let me compare the remote assistance functions of Huawei, Xiaomi, Apple, TeamViewer, AnyDesk and Sunflower. The evaluation criteria are as follows:
Huawei's "family care" has been built into the system since EMUI 3. At present, all models of EMUI 5, 8 ~ 1 1, Magic UI and HarmonyOS system are supported, but home care is only open to its own ecology, and other models or other brands of mobile phones will have problems such as flashback and incompatibility with HMS Core.
Open "Family Care" and log in to Huawei account. By default, only requests for help from relatives and friends or recent contacts are allowed, so you need to add them as contacts in advance.
Click "Friends and Family Group" below, and import it through Huawei account or address book to add the assisting party or the assisted party as friends and family group. After adding, click the contact in the group of friends and family. At this step, you can choose to "ask for help" or "offer help".
When the two parties establish a connection, "Your mobile phone is being assisted remotely" will be displayed at the top of the assisted party's screen. The assistant can communicate with the microphone through the graffiti tool, and show the assistant where to click and how to slide more intuitively.
For the scene of password input, the family nurse will clear the screen on the helper's side and automatically recover after the input is completed. What's puzzling is that the family care completely shields the screen capture, screen recording and screen projection operations of the auxiliary party, and the screen capture content can't see the screen of the auxiliary party.
During the experience, it is found that the system animation will drop frames, and the video can be watched smoothly, but it is generally smooth and will not be unresponsive for a long time.
The remote assistance function of MIUI runs through system components and applications. You need to go to the app store to download the Xiaomi call, which used to be called Mi Chat and Xiaomi Video Call.
Secondly, the auxiliary function of Xiaomi call does not depend on system components. Users can install Xiaomi Call on any Android device and help others after logging into Xiaomi account.
Open Xiaomi's mobile phone, log in to Xiaomi's account, dial another user's device number, and then the assistant clicks "Remote Assistance" in the upper left corner. At this point, the helper needs to enter the 6-digit assistance code displayed on the helper's screen, and then can carry out remote assistance.
During the experience, it was found that although the hands-free state was turned on before the assistance, after accessing the remote assistance, both the helper and the assisted can only talk through the receiver or use headphones.
Even if the two sides are in a good network environment, the content seen by the helper is more stuck, which is easy to raise blood pressure. Using mobile broadband and Unicom 4G to test different devices, the assistant screen didn't respond twice, alas.
For the password input scenario, Xiaomi's incoming call will pause the display of screen content on the assistant side to avoid the disclosure of private content. Helpers can pause remote help by clicking the Stop Help button on the screen.
Considering this delay, why not ... Xiaomi dragged Xiaomi out and shot him.
20 10 Apple supports online enjoyment of * * * functions. When the user contacts the customer service, the customer service can guide the user through the screen.
However, this function is not granted to users. At WWDC 202 1, Apple released FaceTime SharePlay, which contains the function of "screen * * *". Its advantage lies in realizing this function based on system application and combining this function with FaceTime call.
* * * After calling FaceTime, enjoy the party and click "* * * enjoy my screen" in the menu. The viewer's screen will display * * * enjoy the party's screen content, and both parties can communicate through voice.
Compared with the remote assistance of Xiaomi phone, the function of FaceTime screen will be much smoother. When both sides have good network conditions, they can watch movies together, and the volume adjustment of the * * * enjoyment side will not affect the viewers.
Because FaceTime screen * * * enjoys this function and pays more attention to "letting the other person watch your screen with you" than helping, it does not provide graffiti function.
In addition, when the FaceTime screen * * * recognizes that the * * * user needs to input the password through the keyboard, the audience's screen cannot display the keyboard input of the * * * user. However, after testing, WeChat, QQ, JD.COM and Alipay can all see the animation effect when entering the payment password, while China UnionPay Express has no animation effect, so it is forbidden to enter the payment bar.
The FaceTime SharePlay function can only be used in iOS 15, iPadOS 15, macOS Monterey and above, which is not very friendly for users with old equipment who are unwilling to upgrade to the latest version.
TeamViewer, AnyDesk and Sunflower pay more attention to remote control. In addition to the mobile client, all three tools provide a computer client.
If the unattended access password is set, you can directly connect to the controlled terminal through the control terminal without manually clicking to agree to access, but you need to ensure that the application exists in the background and the auxiliary functions are turned on.
TeamViewer, AnyDesk, Sunflower and other third-party applications. The rootless control of the mobile phone is realized by the auxiliary function, but restarting and exiting the application will close the permission of the auxiliary service and need to be reopened manually.
Generally speaking, the three experiences are smooth, and the smoothness of sunflower is slightly worse than TeamViewer and AnyDesk. There will be a big delay in the desktop page-turning animation, and there will be no response to the click-and-slide operation. While TeamViewer and AnyDesk servers are abroad, there will be instability.
TeamViewer will show the clicking and sliding operations in the process of assistance, and show the operation of the facilitator more intuitively. Neither AnyDesk nor Sunflower provided graffiti tools.
For the privacy scene of password input, the password security keyboard built in the system can automatically shield the viewer, while the password keyboard of WeChat payment can't, and the other party can watch the input of payment password.
Except AnyDesk, TeamViewer can use personal free version if it only uses a single device, while Sunflower only provides a probation period of 1 day. If you need to continue to use it after the probation period, you need to buy sunflowers according to the mobile authorization of the host. The 78 yuan authorization fee for a single host is 1 year.
Because there are no Meizu, OPPO, vivo and hammer models at hand and friends around me, I can't experience them for the time being. If readers have used their four remote assistance functions, they can talk about their experiences in the comments section of the article. Thank you very much.
These four brands of mobile phones all provide remote assistance function, which is convenient for users to help others or get help from others. The opening method is as follows:
In the past two years, even if I am not at home, remote assistance allows me to help my dad check whether there is a violation record of motor vehicles, teach my dad how to place an order with Taobao, teach my mom how to read recipes in the kitchen, and how to close the small program advertisements that pop up on WeChat. Even thousands of miles apart, through remote assistance and WeChat voice, we can solve their problems for our parents.
When I was young, my parents raised us as barbecued pork. Now, what can we do for the older generation when they are eager to feel the world of young people and experience a colorful life?
When helping parents buy a mobile phone, we might as well see if there is a remote assistance function in the mobile phone. We might as well help parents turn off notification push advertisements and pop-up advertisements that can be turned off, turn on the automatic garbage cleaning function of mobile phone housekeepers, and teach them to use the one-click help function. They need more than big fonts and loud voices.
Fortunately, at the end of 2020, China's Ministry of Industry and Information Technology issued the "Implementation Plan on Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology", hoping to enhance the sense of acquisition, happiness and security of the elderly in the development of information technology and feel the "temperature of technology".