? ? Theme of this issue: restaurant waiter

360 lines, first. Let me tell you something.

Speaking of the topic of restaurant waiters, there is also a joke that is widely circulated in our circle of friends. On that day, our Xiao Qiang classmate invited all our friends out for dinner after receiving the bonus. At that time when it was fashionable to eat boiled fish, we went to a famous restaurant featuring boiled fish. After we sat down, a country girl received us. Seeing the sign of "star waiter" on her body, we are all very happy to enjoy the star service. Under the guidance of this girl, Xiao Qiang accomplished what he later called an unprecedented feat of paying the bill. Under the explanation of the star waiter, we learned that this restaurant does not provide any free drinks and services at present. With her dishes, we ordered a lot of drinks. When we checked out, Xiao Qiang's expression when he looked at the bill made us remember it vividly.

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Smiling at customers is the least way for restaurant waiters to entertain guests.

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Later, a friend who seems to be a frequent visitor at the next table said leisurely: She is a star waiter, not a service star, but her flowing water is a star. ...

Nowadays, there are all kinds of food shops in the streets of Beijing. Scattered restaurants mean that the number of restaurant waiters is increasing day by day. But such a mighty team is mixed with good and bad. These restaurants, large and small, should be the service industries that we usually contact the most. It is said that restaurant service is no small matter, but how many restaurant waiters can really impress us and provide quality service?

Beijingers like to eat, like to be lively, and prefer to say the word "Li". Old Beijing has a deep memory of the waiters in the old hotel. A "teahouse" is a reflection of the service etiquette of old Beijingers at that time.

Today, with the increasingly developed catering industry, we advocate the high quality of catering services, which is not only advancing with the times, but also our yearning and efforts to create a high-quality humanistic environment in Beijing.

Jinke

Workplace keywords

Relevant provisions on standardized management of catering services in Beijing

To provide catering services to consumers, the following procedures shall be followed:

I. Service personnel

(1) Preparation before business operation

1. Do a good job in the hygiene of business premises.

2. Be familiar with the varieties, specifications and prices of catering products and drinks served that day;

3. Wear clean work clothes (uniform in stores) and maintain a good gfd.

(2) Receiving consumers

1. Warmly and politely welcome consumers to take their seats in the store, and send tea free of charge for meals, otherwise the operator should clearly state the charge for tea delivery;

2. Hand in the menu and introduce varieties, flavor features and related services;

3. Consumers should quickly open the menu after ordering and listen carefully to the' special requirements' put forward by consumers. After checking with consumers, the menu will be sent to the kitchen in time for production;

4. Set tableware and drinking utensils suitable for you according to different consumption needs, and send drinks and cold dishes that consumers need;

5. When serving, you should name the dishes and introduce fresh, precious, distinctive and flavored dishes and foods when necessary;

6. Solve relevant needs or provide corresponding services for consumers in a timely manner;

7. After-meal checkout should be accurate, civilized and polite;

8. Clean the desktop or change the tablecloth in time to prepare for the next reception.

Link:

Service Quality of Commercial Service Industry (Beijing Local Standard)-Service Skills

1. Familiar with business links, processes and specifications. Familiar with the variety, performance, price, use and service procedures of the goods (services) operated. Introduce goods (services) correctly.

2. Express accurately and fluently in Mandarin.

3. Dignified appearance, high spirit, generous posture, and civilized and polite professional image.

4. Skillfully use civilized service terms. The tone is cordial, cordial and sincere.

When customers enter the service area, they should be greeted with a smile? Take the initiative to say hello and provide services in a timely and appropriate manner.

Face to face in the workplace

Liu Song: I also spilled drinks on my guests.

Liu Song, majoring in foreign affairs service management at school, has been working in Quanjude Qianmen Store since 1999. From then on, she studied hard, not only reached the intermediate English level of business service, but also won the first place in the service group of the fifth national cooking service technology competition on behalf of Quanjude in 2003 and was awarded the title of "National Technical Expert". In the interview, she repeatedly said that her success was also summed up from past experience.

Liu Song's works amazed everyone.

Reporter: How many years have you worked?

Liu Song: I 1999 graduated from school and came to Quanjude to take part in service work. It's been six years now.

Reporter: Did you take part in foreign affairs service as soon as you entered Quanjude?

Liu Song: The recruitment ratio of Quanjude is 10? 1, being able to enter this team can be said to be a success. But when I came in, I found that compared with the excellent predecessors of Quanjude, my gap was really too big. So I studied hard at that time. It's hard to serve zero customers for half a day and learn how others serve VIPs in the VIP room for half a day.

Reporter: How did you feel when you first joined the VIP service?

Liu Song: Of course I'm nervous. The night before, I carefully considered every step of the next day's service. I was really nervous ... I remember when I first started to work, when I was adding drinks to my guests, they just got up and the drinks spilled on them. Although the guest didn't pursue it, from now on, I will definitely explain it to the guest when I work.

? ? Reporter: Is there a difference between serving VIP and serving zero customers?

Liu Song: As customers, we will serve them wholeheartedly. There are many foreign friends and foreign government officials among the distinguished guests who come to Quanjude. Therefore, as an old restaurant in China, our performance represents China. The so-called foreign affairs service is no small matter, so we should use their services to satisfy each other. ?

? Reporter: I heard that Mr. Will Brugen, chairman of the evaluation team of the Olympic bid Committee, spoke highly of you?

Liu Song: (Laughter) Yes, it was a crucial moment to bid for the Olympic Games. I learned that the chairman of the evaluation team of the Olympic bid Committee was coming, so the preparations were particularly solid. At that time, we served in English and considered every detail carefully. As a result, even the members of the evaluation team of the Olympic bid Committee expressed doubts about our identity. Finally, when Mr. Dainville Bruggen wrote on the message board, "Your work today has made the best contribution to the Olympic bid", my colleagues and I were proud.

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