Hello! You need to check whether the purchased product supports refund first. If yes, please log in to your account, find the order you need a refund from My Glutinous Rice-My Orders-All Orders in the upper right corner, click the "Refund" button, and follow the prompts. You can contact 4006-888-887 Mino official website customer service, pay attention to Sina Weibo "/Naomi Wang Kefu", 169875637 to join the official group of Nuomi.com. Thank you for your support of glutinous rice network!