1, focus on the overall situation and improve familiarity. Since the beginning of this year, the production and operation activities and overall work of the transportation department have shown an unprecedented tense and busy scene. In this case, if our work rhythm and various management and living services can't keep up with the excellent situation of the rapid development of the logistics department, we will certainly live up to the trust and support of the leaders of the logistics department, and we will have no face to face the cadres and workers of the logistics department who are struggling hard in the front line of all work. Therefore, we regard doing a good job in the comprehensive service of all kinds of life as the implementation of the annual goal of the Party Committee of the Logistics Department and Scientific Outlook on Development, adhere to the people-oriented principle, care for the lives of workers, and do good deeds and practical things for the broad masses of cadres and workers! Do a good job, so that the staff canteen and guest house can truly become the "home of the staff" and the place where cadres and workers meet. In particular, we can closely follow the overall situation of the company's work, closely contact the actual situation of our unit, and insist on educating employees on "life service is no small matter" and "it is our duty to do a good job in employee reception service", so that everyone can be familiar with the importance of doing a good job ideologically, so as to consciously devote themselves to various service work. Since the beginning of this year, all employees in the staff canteen and guest house have been able to focus on the overall situation of the logistics department and do their best to do their jobs, which has been well received by leaders and employees.
2. Strengthen governance and standardize operation. The work of staff canteens and guest houses, often dealing with cadres and workers, involves some specific problems such as eating, drinking and accommodation, and is considered as "thankless work". In this case, we don't regret that although we have done a lot of work, we have not been recognized by everyone, but we have tried our best to do all kinds of services. Since the beginning of this year, we have lived up to the expectations of leaders and cadres and workers. Leaders set an example, strengthened governance in all aspects, and constantly created good service conditions for everyone, laying a good foundation for gradually moving towards standardized governance and quality service. While doing a good job in various governance, we are still changing the business model! A lot of work has been done in service attitude and improving service quality. We always adhere to the people-oriented service concept, adopt various service methods, and try our best to provide convenient conditions for cadres and workers, so that we can feel at home when we return to the guest house.
3, unity and cooperation, quality service. The tasks undertaken by guest houses and staff canteens are fragmentary and complicated, but each task is closely related to the overall situation of the transportation department and the vital interests of cadres and workers. In particular, many large and medium-sized foreign reception tasks we undertake are directly related to the external image of our company. Therefore, with the cooperation of relevant departments, we insist on internal unity and cooperation and improve quality services. Especially since this year, there have been fewer staff in guest houses and staff canteens, and the workload has increased. In order not to affect the normal operation, whenever there are large and medium-sized reception tasks, our internal employees can obey the arrangement of the leaders and go all out to do a good job in reception regardless of industry and conditions. Since the beginning of this year, the canteen has undertaken more than ten reception tasks for more than three tables, but each reception task has been successfully completed, which has won the trust of the leaders of the logistics department and the praise of everyone. We also focus on the dining and accommodation services for single cadres and workers in the logistics department and do a good job. At present, the logistics department has a busy production and operation task, especially some single cadres and workers who have been working in the front line for a long time. As a logistics service unit, it is our duty to put ourselves in their shoes and let them eat satisfactorily and live comfortably in xx. In order to improve our service, the guest house changed the bedding and sheets for everyone in time, and made the specific service work amiable and clean, so that everyone could live comfortably in the guest house.
In terms of dining, we don't stop at the general level of letting cadres and employees only eat enough, but work hard on service attitude and food quality in strict accordance with the requirements of the leaders of the logistics department. At present, the staff canteen provides three meals a day in the form of buffet. Each meal has more than six kinds of staple food and four kinds of non-staple food, and each meal is equipped with two meat dishes and palatable soup. In order to do this work well, the management, service and cooks of the staff canteen are of one mind, and strive to provide satisfactory and high-quality services for cadres and workers wholeheartedly. The staff canteen has also developed weekly recipes and recipes, which are published for everyone's supervision. Due to the new improvement of the food quality and service in the staff canteen, even some residents are willing to take their families to the staff canteen for dinner. In order to facilitate the life of cadres and workers, the canteen provides steamed bread, flower rolls and some halogen products for the families of cadres and workers after busy work, which is well received by cadres and workers.
Of course, although some achievements have been made this year, there is still a certain distance from the requirements of the leaders of the Ministry of Transport and the expectations of cadres and workers. Especially in the new situation of the rapid development of the transportation department, our work rhythm is not big enough. These all need to be continuously improved in the future.
Third, the future work plan:
First, we should be further familiar with the importance and necessity of doing a good job in comprehensive life service. Strengthening life service is an important measure for Party committees and logistics departments to implement Scientific Outlook on Development, adhere to the people-oriented principle, care about the lives of cadres and workers, and do good deeds and practical things for cadres and workers. Caring for the life service of cadres and workers is actually a political issue and a mass viewpoint. Therefore, we should deepen and improve our ideological understanding, translate it into concrete actions, do everything possible to create good conditions, further run staff canteens and guest houses, facilitate the dining and accommodation of cadres and workers, and make our due contribution to the sustainable development of the transportation department.
Second, we must constantly strengthen governance and earnestly improve service quality. The next step is to focus on one center, highlight the principle of "two actions", realize three changes and achieve four satisfaction rates. Focusing on one center is to closely focus on the work objectives of the logistics department, closely combine the work of doing a good job in life service with the overall development of the logistics department, stabilize people's hearts with high-quality services, win people's hearts with satisfactory services, and thus achieve the purpose of rallying people's hearts and promoting development. Highlighting the principle of "two acts" means striving to serve cadres and workers, and doing good deeds and practical things for cadres and workers. Through our efforts, life service has truly become a bridge and link between leaders and cadres and workers in the logistics department. To realize the three transformations is to realize the transformation of thinking mode, ruling mode and work style, and take the satisfaction of cadres and workers as the standard to test our ruling work, and constantly promote all kinds of work, by going up one flight of stairs. Achieving four satisfaction rates means that through our efforts, the service satisfaction rates of staff canteens and guest houses have been greatly improved, and the social benefits and economic income of living services have reached a "win-win" practical effect.
The third is to be actively responsible and do a good job in food safety and hygiene. Life service is complicated, and the most fundamental job requirement is to be responsible for the life, health and safety of cadres and workers. Therefore, we must conscientiously implement the Food Hygiene Law, take strengthening food hygiene management and comprehensive service management according to law as the top priority, put it on the agenda of important governance, earnestly put the responsibility on people, pay close attention to implementation, and achieve results.