Time flies, the blink of an eye has passed, and we have to get in touch with new knowledge, learn new skills and accumulate new experience. Please write a plan together. So do you really know how to write a good plan? The following are five business work plans I have collected. Welcome to read the collection.

Operation Work Plan 1 The Operation Management Department comprehensively plans and describes the work objectives of the past year from six aspects: plan management, quality management system control, quality management, training management, complaint handling and legal affairs management.

I. Plan management

Planning management is an important means to ensure that the company's business indicators and management indicators are completed on time. Therefore, the Operation Management Department strengthened the planning management function in 20xx.

1. Plan management of business indicators. Combined with the financial management department, strengthen the budget and final accounts management of all departments of the company, ensure that the operating conditions are always under control, and integrate and feed back to the relevant responsible persons at the beginning of each month.

2. Management indicators management. Taking the management plan as a breakthrough, determine the work content, objectives, responsible persons and completion time, strengthen performance management, give specific completion time to those who fail to complete the work plan, and give corresponding economic and administrative penalties.

3. Improve the performance management system. Cooperate with the human resources department to improve the performance management system, make the objectives, indicators, performance and salary closely linked, regularly assess, and strictly implement and implement. According to the actual situation of the company, establish an unplanned reward system to stimulate the enthusiasm of employees and increase operating income.

Second, the quality management system control

On the quality management system, through the integration of the quality management system, the service standard in line with the principle of living in a safe house is established, so that the quality service of the property runs through every community, the property management of each community is greatly improved on the original basis, and the rapid development of Fu Mei real estate is promoted. At the same time, with the continuous expansion of the company's business scope, the corresponding commercial property service standards and requirements are formulated in combination with relevant departments to meet the needs of the work.

Specific measures: (1) Strengthen the implementation of quality management system documents, conduct regular assessment, standardize the work processes and standards of various positions in the company, and continuously improve the service quality. (2) Formulate service standards and requirements for off-system services such as commercial streets and expand the scope of services.

Third, quality management.

1. Integrate the company's quality management system, improve the processes and standards of the management system, conduct trial, evaluation and revision, establish a higher service platform and improve service quality.

2. In conjunction with the Human Resources Department, set up written test questions and on-site assessment items in different positions for systematic assessment, fully understand the weak links in the service process, and require responsible departments to make rectification within a time limit and formulate corrective and preventive measures.

3, strengthen the assessment and guidance of the management system of each department. The Operation Management Department plans to cross-audit projects in one region and projects in another region once every quarter, so that each project can be both the auditor and the auditee, fully grasp the system norms and standards, and ensure the realization of service quality standards.

4. Focusing on the satisfaction of the owner, adjust the working methods, put yourself in the other's shoes, carry out refined service projects, and constantly revise the system documents to improve the service quality.

Fourth, training management.

1. Establish a training assessment mechanism to ensure that the training of each post reaches the set goals.

2. Broaden the training content: make full use of Kangju Property's own resources, broaden the training ideas, communicate with relevant real estate departments in time, use the accumulated practice of Fu Mei Real Estate for many years, and combine the training needs, and ask professionals to enrich the training content by presenting cases, explaining professional knowledge, and operating on the spot.

3. Quantitative management of training performance. Evaluate the training in different forms, and evaluate the training performance to ensure the training effect. And realize multi-party cooperation to form a smooth and efficient coordination mechanism and training system.

4. Integrate training concepts: 1) Integrate various effective training methods, training techniques and training tools; 2) Integrate the available resources inside and outside the property to serve the training; 3) Through integration, training becomes a communication tool, and the training concept is maximized.

5. Strengthen contact with the outside world and take the lead in foreign training and promotion training. Cooperate with professional training institutions to develop relevant training courses, expand employees' ideas and horizons with the help of famous teachers' training, and enhance the overall sense of competition.

6. According to the working characteristics of each post, a detailed database is established by classification to form a set of training materials for comfortable housing property.

Verb (abbreviation of verb) complaint handling

1, in combination with the actual situation in Changyuan County, go deep into the project, understand the reasons for the owner's complaint, master the owner's complaint psychology, and handle the owner's complaint on the principle of safeguarding the company's interests.

2. In view of the low awareness of property management of owners in Changyuan County, the complaints are relatively concentrated, and even some owners are unreasonable, an effective complaint handling scheme is formulated to improve the owners.

Complaint handling efficiency.

3. Strengthen the publicity of property management laws and regulations. Make full use of the company's existing resources and publicity columns in various communities, make columns of property management laws and regulations, increase the publicity of property management, and improve the owners' cognition and acceptance of property management.

4. Establish a rapid response mechanism. In view of some major complaints from the owners, a rapid response mechanism is established, and a major incident handling team is set up to properly handle emergencies in various projects.

Legal affairs management of intransitive verbs

According to the promulgation and implementation of supporting laws and regulations in the property management industry, and the general lack of legal understanding of property management by owners, the key points in 20xx are:

1. Cooperate with service centers and branches, use legal knowledge to help solve customers' complaints and disputes, sum up experiences and lessons, prosecute defaulting customers through legal channels, and recover debts, etc. , and published once every two months.

2. Cooperate with the Human Resources Department to train employees' legal knowledge, avoid risks and improve work efficiency.

Business work plan 2 1, do a good job in on-site procurement of materials by various departments (65438+February 29th-65438+1October 3rd, related.

Responsible department);

3. Determine the printed matter printing (February 29th, 65438-10/October 29th, 3 1, the sales department is responsible); Make house numbers, table seats, invitations, lighters and seafood price tags (February 29, 65438-3 1 for sale);

4. Pay special attention to the training work of various departments, including meeting awareness, floor service reception, business ordering and food cooking (65438+ 1010 65438+ 10/3, which is the responsibility of all departments);

5. Investigate the surrounding markets, including the prices of dishes, sales methods and strategies (65438+February 29th -65438+ 10/0, responsible for business and sales);

7. Set the price and prepare the menu (65438+February 29th-65438+1October 65438+February 2nd, commercial responsibility); Do a good job in all the stalls in the Ming Dynasty and make the wooden frame made by the ship (65438+1October 2-1 1), and open the door for business.

Responsible); 8. Do a good job in sales, mainly sales plans, brochures and publicity activities; (65438+ 10 month 1-65438+ 10 month/3, responsible for sales);

9. Identify suppliers of various raw materials and do a good job in purchasing raw materials: dry goods, seafood, vegetables, fruits, three birds, meat, non-staple food, condiments, drinks, washing products, etc. (June 5438-1October 1-8, the purchasing department is responsible);

10, complete the system and hardware: ordering system, intercom, dishwasher, etc. (65438+February 30th—65438+1October 10, responsible for purchasing);

1 1, complete the publicity column and drinking cup holder inside the restaurant (65438+ 10/0, responsible for planning and engineering).

12, do a good job in indoor greening project (65438+10.2-13, the floor is responsible);

13. Follow up the disinfection and seafood varieties and sales plan in seafood pool (65438+ 10/8, seafood is responsible);

14, do a good job in recruiting holiday workers (65438+ 10/month/kloc-0 1- 10/0, responsible for personnel);

15, follow up the finishing work of the restaurant project (65438+February 29th-65438+1October 5th, responsible);

16. Tableware, utensils, sheets and articles in the dining room are put in place (tablecloths, floor mats, curtains, wedding tables, etc. ) (from 65438+1 October1to 10, each department is responsible);

17, debugging water, electricity, air conditioning, lighting, sound, etc. The restaurant is normal (1.5)

-13, each department is responsible for);

18, tasting dishes (65438+ 10/8, China kitchen);

19. Track the menu and banquet list of the opening banquet of the restaurant and send an invitation letter (1.5—13).

Day, sales, business, Chinese kitchen is responsible for);

20. Follow up the restaurant opening celebration plan (1.5- 10, sales responsible);

2 1, business is good. (65438+ 10 month 15)

Business Work Plan Part III Planning Business Department: XX

The busy 20xx year is coming to an end. Looking back on 20xx years, under the great attention and correct leadership of the company's leaders, with the strong support and close cooperation of various departments, the Division earnestly implemented the business objectives and tasks formulated around the company and actively expanded its business. All the work was carried out in a planned and step-by-step manner, showing a strong development trend and achieving the company's annual work target of 2.8 billion. The main work of personal business department in 20xx is reported as follows:

1. 1 13 letters of introduction for project bidding;

2. 75 copies of registration and qualification materials were completed;

3. Complete the monthly storage and update of company qualification, personnel certificate, social security and performance data;

4. 403 deposit projects were returned, including 273 projects of XX company, 26 projects of XX branch/kloc-0 and 4 projects of XX branch;

5. Scan and classify company qualifications, newly arrived documents and information required for bidding;

6. Query the status of company personnel certificates under construction;

7. The procuratorate handled 45 certificates of no bribery crime, including 39 for XX Branch and 6 for XX Company;

8. Notary Office issued notarial certificate in 2 1 copy, of which XX Branch issued notarial certificate in 0/8 copies and XX Company issued notarial certificate in 3 copies;

9. Complete the preparation of some filing materials of Chengdu, Chongqing and Foshan branches and other matters assigned by the leaders.

Problems found in the work and solutions:

1. It's not convenient to inquire about all kinds of deposits returned, so make a deposit list statistics every month;

2. In order to prevent the registration materials from being confused with the bidding documents, it is summarized monthly for easy reference;

3. The warehousing qualification, performance, personnel, social security and construction in progress are unknown, and a list is compiled;

4. The Approval Form for the Use of Bidding Documents needs to be signed by the office to check whether the documents are kept in the company. The signing period of the office is within ten days before the bid opening. It is suggested that the office extend the bidding documents appropriately to synchronize and increase the production time of bidding documents;

5. Personal work items are numerous and miscellaneous. Use post-it notes to record the next day's work items to prevent omissions. Some suggestions in the work:

At present, in the bidding process, the requirements for company qualifications, personnel certificates, performance, social security, etc. Become more and more strict. Management is not only the work of a single department and individual, but also the task of all personnel, and it is the task of doing everything well. If the qualification certificate is borrowed in the office, the handling of the deposit needs the cooperation of the finance department. There should be closer links between departments. Realize the management mode of all employees, give full play to the enthusiasm of every employee in the enterprise, and enhance the overall strength of the company in the market competition. Adhere to honest management, and win the market, reputation and benefits with high-quality products and services. Insist on empathy, ensure the quality of construction projects, provide satisfactory services for owners, strengthen the management consciousness of "every project under construction is a new starting point", develop and increase the amount of follow-up tasks, and truly achieve a project monument, one party making friends and a batch of new business information.

After a year of busyness and enrichment, I have learned a lot in my work and thought and made great progress. In the new year, complete the warehousing of the trading center, improve the information of the trading center of the company and update it in time. When the deposit is refunded, you should contact the finance office in time and inform the project manager of the deposit refund at the first time. Letters of introduction and registration materials are prepared faster and more carefully. Check carefully to prevent mistakes. Actively pay attention to the information update of the bidding website, and notify the leaders in time when finding the projects that can be registered. Has been involved in project follow-up, whether there are any questions and answers, etc. Strive to complete the duties and tasks assigned by the leaders without delay. I will do better next year! Xiong Xin has given us a platform, so we should go forward bravely!

Management work plan 4 I. Guiding ideology

Focusing on the working idea of "big planning, small start, service-oriented, good demonstration and gradual standardization", we will focus on service, take standardization as the guide, take innovation as the starting point, adhere to industry guidance, highlight key points, cultivate models, strengthen industry management, promote brand building, pay attention to personnel training, and strengthen the construction of standard stores and demonstration stores, thus making positive contributions to the transformation and development of Yongji catering industry and promoting the sustained and rapid economic and social development of our city.

Second, the work objectives

According to the job responsibilities and working ideas, the "5432 1" work action plan will be implemented in 20xx to promote the transformation and development of overseas catering industry:

(A) to consolidate the "Five Ones" basic work

1, office space, facilities and personnel are determined to be in place; (completed before the end of April)

2. Establish and improve various systems, plans, rules and regulations, and publicize them to the public; (completed at the end of April)

3, find out the basic situation of catering personnel operating outside; (completed by the end of June)

4. Determine the responsibilities, leaders in charge and contact information of various functional departments and make them public; (completed at the end of April)

5. Build a WeChat public platform, receive the personnel on duty, announce the contact information of foreign affairs services, and establish an appropriate service mechanism. (completed at the end of April)

(B) to complete the "four" training tasks

1, training 200 catering employees;

2. Cultivate 200 people who are interested in catering;

3. Training 200 rural surplus laborers;

4. Training 200 laid-off workers. (C) do a good job in the "three supports and one support" service

1, providing legal advice, legal aid and rights protection services for catering personnel operating outside the country; (Working all year round)

2. Do a good job in the life and service of the left-behind elderly; (Working all year round)

2. Do a good job in credit services for financial products. (Working all year round)

(D) the establishment of the "two major" work system

1, township street leading bodies and promotion associations were established; (completed by the end of May)

2. Associations have been established in Beijing, Inner Mongolia and Zhengzhou. (completed by the end of June)

(E) to achieve the "one" goal

Cultivate 100 standard stores and demonstration stores and put them into operation. (Implemented month by month and completed by the end of the year)

Third, the work measures

1, strengthen leadership

The work of the promotion association should be under the leadership of the municipal party Committee and the government, with specific division of labor, clear responsibilities, mutual cooperation and active cooperation, and complete their respective tasks under the condition of ensuring quality; At the same time, it is necessary to establish a weekly meeting system to regularly report the progress of the work and the difficulties and problems encountered; The work should be vigorous and popular, without passing the buck, and work creatively to ensure the smooth progress of the work. Towns and streets should also set up corresponding leading groups and promotion associations, with the mayor (director) of the town as the leader of the leading group for catering operations outside the city and the deputy mayor (deputy director) as the president of the promotion association, enriching the staff, decomposing the tasks into people, and bringing the catering operations outside the city into the scope of annual assessment. Give play to the role of coordination, supervision and guidance of catering branches in the region, standardize the behavior of catering practitioners, and help the development of catering industry.

2. Active training

Establish a training center as soon as possible and carry out the "four 200" training work free of charge. According to the needs of different groups of people, different training programs are formulated, focusing on the concept upgrade, management upgrade and quality upgrade of catering personnel. Training methods should be flexible and diverse, which can be combined with whole-course training and individual skill training, and combined with perennial training and phased training. Please come in for training and go out for training. Through training, we will actively guide catering practitioners to change traditional concepts, reform and innovate, bring forth the old and bring forth the new, develop new categories, rescue traditional snack skills, guide more idle laborers to go out to engage in catering, and make traditional snacks in our city successful.

3. Increase publicity.

Make full use of TV, radio, newspapers and other propaganda tools, timely report laws and regulations, catering culture, standardized business standards and requirements, timely report the work trends of promotion associations and associations, timely report the entrepreneurial deeds of catering bosses operating abroad, carry out essay-writing activities on catering culture and my catering entrepreneurial experience, explore catering culture, publicize Yongji cuisine, and enhance the cohesion and attraction of promotion associations and associations. Guide the catering business owners in our city to join the association and become members. According to the requirements of standardization and the transformation and upgrading of the catering industry, we will gradually reach the standards of "unified storefront logo, unified interior decoration, dressing the and unified variety quality standards", ensure that 100 demonstration standard stores are listed for operation, promote the transformation and upgrading of the catering industry, improve management level and establish Yongji catering image. It is necessary to start preparing for the mobilization meeting for the transformation and development of the catering industry and the year-end symposium of catering owners in advance. At the same time, the WeChat public platform and website will be established to let the owners engaged in catering abroad know the nature of the work of promotion associations, associations and branches, so as to better strengthen contacts, exchange information, improve services, reach a consensus and promote development.

4. Do a good job of service.

Treat the restaurant owner who is operating outside as a relative and put his feelings and passion into the "three" service. At the same time, it is necessary to further strengthen the cooperation and cooperation of various functional departments, further strengthen the strong support of financial institutions, further strengthen contact with the industrial and commercial, health and public security police stations where catering owners are located, and severely crack down on illegal and criminal activities such as bullying and extortion that infringe on the legitimate rights and interests of business owners, so as to ensure that: (1) when business owners encounter difficulties in their lives, someone will help them; In case of infringement, someone will take care of it, and in case of shortage of funds, someone will support it, so as to relieve worries and ensure the healthy and benign development of the catering industry operating abroad.

5. Strengthen management

Promotion associations and associations should further strengthen internal management, establish and improve various rules and regulations, and put an end to the phenomenon that "there will be no work and no improvement in work". We should pay attention to the collection and preservation of audio, video, pictures and words of leaders' inspections, meetings and activities, strengthen file management, and gradually standardize the work. Promotion agencies should classify and record catering personnel who go out to operate, conduct network tracking management, master the situation of out-going personnel, and implement computerized dynamic management to ensure clear accounts and timely management. Towns and streets should do a good job in information collection, and village (neighborhood) committees should set up catering information officers engaged in catering business outside, and be responsible for setting up catering personnel accounts engaged in catering business outside. Further strengthen external management and actively coordinate local departments of industry and commerce, public security and health. , guide and coordinate foreign business operators to standardize their operations, grasp the source of food safety and hygiene, promote their standardized operations, and maintain normal business order.

The intense and busy work for 20xx years has quietly ended. In the past year, under the great attention and correct leadership of the company's leaders, with the strong support and close cooperation of the company's functional departments and subordinate units, the Operation Department earnestly implemented the company's relevant regulations and decisions, strived to improve its professional quality, promoted the standardization of departmental housekeeping management, fully cooperated with the company's guiding decision, and actively expanded various business management work. But the only drawback is that relying on their own contracting and publicity, the results of the project are very few. In 20xx, the New Year has arrived. The management department will brainstorm, refine the specific plan and division of labor in combination with the actual situation, put the responsibility on people, perform their duties, strive to improve the professional level and sense of responsibility of our employees, firmly grasp the people-oriented principle, give full play to people's enthusiasm and creativity, and create a different future for the management department.

A brief comment on the work of sales department in 20xx.

In the past 20xx years, with the efforts of all the staff in the operation department, the management system has been continuously improved, which has realized the active and orderly development of various business activities and ensured the gradual improvement of the company's business ability.

I. Take on the task

In 20xx, the company undertook 13 project with a contract amount of about 270 million.

Yuan; Specifically:

Second, the contract management

In 20xx years, the overall implementation of contract management is still good. Basically realized the principle of signing first and then entering the market, and not signing and not entering the market. The contract signing is carried out after the contract signing is approved by various project departments, which avoids the potential risk of not signing the contract to varying degrees, but there are also many problems.

Many shortcomings and problems:

In the management of subcontracts: ① there is a phenomenon that subordinate branches and project departments sign contracts after construction (purchase and sale); (2) The time for drafting and countersigning subcontracts is too slow; (3) Labor subcontracting has not been fully and effectively implemented, and labor subcontracting agreements have been established for large-scale projects.

Third, open bidding.

In 20xx, the company issued 98 letters of introduction for bidding of construction projects, and invested in 23 public bidding projects (including township and departmental bidding), but 16 were unregistered (5 were district bidding, and township and departmental bidding 1 1 each), and 59 were borrowed (including township and departmental bidding, local area and local area).

The disadvantage is that the company did not win the bid for public construction projects in 20xx. The reason is that the number of public bidding in urban areas with the third-level qualification of municipal engineering is small, and there are many bidding forms, and there are also their own reasons.

The direction and goal of 20xx years' efforts.

In view of some weak links in the management department last year, combined with the company's annual work objectives, the working ideas and key points of the management department in 20xx can be summarized in three sentences, namely, the work should be "attentive", the management planning should be "confident" and the management team should be "Qi Xin".

First, work hard.

1 and 20xx are a settlement year for our sales department. Most of the company's projects have entered the final stage, and 8 projects will be settled in one after another.

2. In view of the slow drafting and signing of the subcontract last year, the management department will focus on improving it this year to make it timely and effective.

3. Regarding the preparation of tender, there was an error in the preparation of a project tender last year, which led to the rejection of the project tender. This year, "carefulness" will be an important factor that the management department must strengthen in order to achieve zero mistakes in bidding.

Second, management planning should be "confident"

1 and 20xx years, according to the company's annual goal, enter the market to undertake tasks, selectively participate in market bidding and participate in market competition; It is necessary to compare the strength with the brother units, find the gap, catch up and lay the foundation for the company's next development. In the past, the company has never participated in the formal bidding of hundreds of millions of projects requiring technical targets in the market. Once involved, whether winning the bid or not, "confidence" will be the next step that the management department must strengthen.

2. Strive to establish two important "letters" with materials and project department this year.

Information base ",one is the information base of qualified labor subcontractors; The second is a relatively complete internal price information base, including necessary information such as labor services, professional subcontracting, materials and equipment. With the above information base, it can provide an information platform for the selection of labor and subcontracting, and also provide a reliable basis for internal engineering cost evaluation and bidding quotation. Third, the management team should have "Qi Xin"

As the saying goes, "If there is no cohesion, a team will be scattered and have no fighting capacity at all.". 20xx years later, our department passed by.

There is a running-in period for personnel adjustment and function distribution of each member. In 20xx, all members of the Solidarity Department will set an example, carry forward team spirit, and conscientiously implement various departmental rules and regulations.

Looking forward to 20xx, facing the prosperous market and good development opportunities, we feel even greater challenges. We will take a more positive attitude, unite the strength of all operators, be proactive, work hard and be down-to-earth to meet the company's better tomorrow.

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