Merchants infringe on consumers' rights and interests, and consumers call 123 15 to complain as follows:
(1) After the consumer complains on 123 15, the Consumers Association (123 15 is the telephone number of the Consumers Association) will organize the merchants to negotiate to solve the problem. In fact, 123 15 is only a consumer complaint handling agency set up by the industrial and commercial bureau, that is, it handles consumer complaints from a fair and just perspective, and generally only mediates without any punishment.
(2) If a merchant is complained of infringing on the rights and interests of consumers, the administrative department for industry and commerce will investigate the behavior of the merchant and impose administrative penalties on the merchant (enterprise, merchant) according to the investigation results. Including revocation of business license, fines, confiscation of illegal income, and order to suspend business. (3) If a merchant infringes on the rights and interests of consumers, consumers can file a civil lawsuit against the merchant (enterprise, merchant) to the court, demanding that the merchant make various compensations.
People's Republic of China (PRC) Consumer Protection Law Article 37 A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
I hope the above content can help you. Please consult a professional lawyer if you have any other questions.
Legal basis: Civil Code of People's Republic of China (PRC).
Article 120 Where the civil rights and interests are infringed, the infringed has the right to request the infringer to bear the tort liability.
Article 183 Where an infringer damages himself by defending the civil rights and interests of others, he shall bear civil liability and the beneficiary may give him appropriate compensation. If no infringer or infringer escapes or is unable to bear civil liability, and the victim requests compensation, the beneficiary shall give appropriate compensation.
Article 167 Where an infringement endangers the personal and property safety of others, the infringed party has the right to demand the infringer to bear the tort liability of stopping the infringement, removing the obstruction and eliminating the danger.
Article 168 Where two or more persons jointly infringe and cause damage to others, they shall be jointly and severally liable.