1, etiquette of gfd and floor attendant. 2. New employees' understanding of work. 2) Post specific responsibilities; 3) Basic workflow; 4) Floor service items; 5) should understand the meeting situation and matters needing attention. 3. Analysis of floor rooms, types, quantity and size; 4. Specification requirements and precautions for bed making; 5, guest room supplies equipped with and put the standard; 6, cotton equipment and placement standards; 7. Use of magnetic card lock 8. Use of guest room safe. Use of control panel 10, use and tuning of TV; 1 1, the use of air conditioning; 12, the use of toilet equipment; 13, room maintenance scope and procedures. The second week is 1. Learn the contents of ISO documents. 2. There are three kinds of rooms on the floor: vacant room, walking room and living room. How to do it? 3. Conduct self-inspection when there is a problem with the equipment; 4. Sanitary standards for toilets; 5. Rooms with qualified room standards. 6. Safe use and maintenance of guest room appliances; 7. Placement and maintenance of guest room furniture; 8. Importance and precautions of health planning; 9. Plan the sanitary time (according to the rules of our store team's off-season check-in); 10, how to reach the assessment standard of planned hygiene 1 1, and how to check hygiene and missing items. 12, case training. Practice the new employees from Wednesday to Wednesday. Conduct training evaluation in the eighth week.

2. How does the hotel room sales manager train employees?

You can train skills such as making the bed first.

If the relevant operating specifications and quality standards of the hotel housekeeping department have been formulated, training will be conducted item by item.

3. Is there any hotel or training institution where the front desk staff, guest rooms and employees can study with the post for free?

You can start from the following aspects:

1: gfd and floor attendant etiquette.

2. New employees' understanding of specific jobs. belong to

3. Job responsibilities.

4. Basic workflow.

5. Floor service items.

6. You should know the contents and precautions of the meeting.

7. Analysis of floor rooms, types, quantity and size.

8. Specification requirements and precautions for bed making.

9. Equipment and standards of room supplies.

10: Equipment and placement standards for cotton fabrics.

Next, a detailed summary will be made:

1: There are three kinds of rooms on the floor: vacant rooms, travelers, guest rooms, how to do it.

2. When will the equipment problems be self-checked?

3. Hygienic standard of bathroom.

4. Make qualified room standards after the room.

5. Safe use and maintenance of guest room appliances.

6. Placement and maintenance of guest room furniture.

7. The importance and precautions of health planning.

8. Plan the sanitary time (according to the check-in rules of our store, during the off-season).

9. How to reach the assessment standard of planned health?

10: How to check hygiene and missing items.

4. Hotel Housekeeping Department urgently needs a training plan.

House training program

I. Training methods and objectives:

1. Training method: the time is flexible, but it should be targeted, segmented and comprehensive, and strive for comprehensiveness. Deeply improve the service level and management level of employees;

2. The purpose of training: to enable employees to basically master the service process, responsibilities and work standards in a short time, and meet the post requirements;

3. The significance of training: to make employees know the nature, job responsibilities, service procedures, service standards, conditions and quality of the work they are engaged in, and to make employees know the general situation of the hotel, safety system, fire protection, maintenance and so on.

2. The tasks of housekeeping department and the quality training of employees;

3. Introduce the hotel:

1. Introduce the number of rooms owned by the hotel, the types and characteristics of the hotel, the layout and shape of the rooms.

2. Introduce the location of hotel related facilities.

3. Introduce the organization, rules and regulations and job responsibilities of the housekeeping department;

4. The daily management of housekeeping department includes the following main contents:

(1) plan management;

(2) organization and management;

(3) personnel management;

(4) Management of materials and equipment;

(5) quality management;

(6) Budget management;

5. Improve the training of management knowledge and skills related to housekeeping business;

6. About the use and operation process of mechanical equipment;

7. Etiquette, manners and appearance training;

8. Complaint case analysis;

4. Room cleaning procedures include: making beds, toilets, dust removal, placing and equipping items;

5. Provisions on the equipment and use of working vehicles;

6. Use of workshop, storage of articles and safety of electrical equipment;

Seven. Procedures for cleaning public areas, corridors, fire escapes, elevator halls, elevators, lobbies, restaurants, administrative offices and employee activity areas;

Eight. Performance and usage of cleaning agent;

Nine. Legacy items, VIP reception, guest room items borrowing and key management;

X. assessment:

(1) business knowledge assessment (written test answer) 70 points;

(2) 30 points for business practice assessment;

5. Where is there a management company or training institution in China where hotel front desk staff can follow up training?

Zheng Hotel Management Business School provides free study and training for positions such as hotel reception room every month. The address is Victoria Hotel Foshan. Teachers are very professional. The general course schedule is three days. There are career planning, reception staff training, guest room professional knowledge training, and free private butler service system. I have signed up for their course in June.

6. Hotel room attendant training

1, etiquette of gfd and floor attendant.

2. New employees' understanding of work.

2) Job responsibilities;

3) Basic workflow;

4) Floor service items;

5) should understand the meeting situation and matters needing attention.

3. Analysis of floor rooms, types, quantity and size;

4. Specification requirements and precautions for bed making;

5, guest room supplies equipped with and put the standard;

6, cotton equipment and placement standards;

7, the use of magnetic card lock

8. Use of room safe.

9, the use of control panel

10, the use and tuning of TV;

1 1, the use of air conditioning;

12, the use of toilet equipment;

13, room maintenance scope and procedures.

Second week

1. Understand the contents of ISO documents.

2. There are three kinds of rooms on the floor: vacant room, walking room and living room. How to do it?

3. Conduct self-inspection when there is a problem with the equipment;

4. Sanitary standards for toilets;

5, do the room standard after the qualified room.

6. Safe use and maintenance of guest room appliances;

7. Placement and maintenance of guest room furniture;

8. Importance and precautions of health planning;

9. Plan the sanitary time (according to the rules of our store team's off-season check-in);

10, how to reach the assessment standard of planned health?

1 1. How to check hygiene and missing items?

12, case training.

Practice the new employees from Wednesday to Wednesday.

Conduct training evaluation in the eighth week.

7. How does the housekeeping supervisor train employees?

1. Accept the supervision of the Housekeeping Manager, be directly responsible to the Housekeeping Manager, cooperate and supervise the sales control of rooms, and ensure the highest occupancy rate and economic income of rooms; 2. Supervise, guide and coordinate the daily work of housekeeping department, and provide standardized, procedural and institutionalized quality services for guests; 3. Be responsible for formulating the annual financial budget of housekeeping department, including cleaning appliances, daily consumables, supplies, etc. 4. Regularly calculate the consumption of various items, strictly control the loss of daily necessities and reduce waste; 5, patrol the floors and public * * * area, check the employees' work attitude, work performance, and make a fair evaluation, rewarding the superior and punishing the inferior, to ensure the service quality and equipment in good condition; 6. Organize and preside over weekly foreman meetings, listen to reports, arrange work and solve problems encountered in work; 7, check the foreman's work efficiency, correct deviation, strengthen the working relationship between departments, establish a complete file system; 8, often keep in touch with the front desk supervisor, understand the guest's opinion of the housekeeping department; 9, actively understand the new products and management experience of hotel room supplies, and choose the best hotel daily consumption supplies; 10, supervise foremen at all levels, make a fair evaluation of the working attitude and performance of the person in charge, and reward the excellent and punish the poor; 1 1, contact with the engineering department to put forward various maintenance opinions of the guest room, and make regular maintenance plans and energy-saving plans for the guest room; 12, check the fire equipment, do a good job in fire prevention, theft prevention and other safety work;

8. How does the housekeeping supervisor train employees?

Hello!

There are mainly the following points:

1. Accept the supervision of the Housekeeping Manager, be directly responsible to the Housekeeping Manager, cooperate and supervise the sales control of rooms, and ensure the highest occupancy rate and economic income of rooms;

2. Supervise, guide and coordinate the daily work of housekeeping department, and provide standardized, procedural and institutionalized quality services for guests;

3. Be responsible for formulating the annual financial budget of housekeeping department, including cleaning appliances, daily consumables, supplies, etc.

4. Regularly calculate the consumption of various items, strictly control the loss of daily necessities and reduce waste;

5, patrol the floors and public * * * area, check the employees' work attitude, work performance, and make a fair evaluation, rewarding the superior and punishing the inferior, to ensure the service quality and equipment in good condition;

6. Organize and preside over weekly foreman meetings, listen to reports, arrange work and solve problems encountered in work;

7, check the foreman's work efficiency, correct deviation, strengthen the working relationship between departments, establish a complete file system;

8, often keep in touch with the front desk supervisor, understand the guest's opinion of the housekeeping department;

9, actively understand the new products and management experience of hotel room supplies, and choose the best hotel daily consumption supplies;

10, supervise foremen at all levels, make a fair evaluation of the working attitude and performance of the person in charge, and reward the excellent and punish the poor; 1 1, contact with the engineering department to put forward various maintenance opinions of the guest room, and make regular maintenance plans and energy-saving plans for the guest room;

12, check the fire-fighting equipment and do a good job of fire prevention and theft prevention.

I hope my answer can help you!

Hope to adopt thank you!

Wish you a happy life!

9. How to train hotel room attendants?

You can attack from the following aspects:

1: gfd and floor attendant etiquette.

2. New employees' understanding of work.

3. Job responsibilities.

4. Basic workflow.

5. Floor service items.

6. You should know the contents and precautions of the meeting.

7. Analysis of floor rooms, types, quantity and size.

8. Specification requirements and precautions for bed making.

9. Equipment and standards of room supplies.

10: Equipment and placement standards for cotton fabrics.

10. What items should I bring for the training of new employees in hotel rooms?

What items do new employees in hotel rooms need to bring for training? Please contact the training organizer directly. This training is organized by the hotel itself, so the relevant precautions are also stipulated by them, which is not uniform throughout the country.