1. How to write the experience of catering service

I have been working in school for nearly 11 years and have changed countless jobs. I found that I still prefer the catering service industry, like dealing with customers, and especially like dealing with foreigners. Therefore, compared with other industries I have done, I am more devoted and more passionate. Based on the present and looking forward to the future. Combined with many years' working experience, I have some opinions on catering service now, as follows:

As the saying goes, customers are God, and customers are our parents. So, how can we make our customers care for us after every consumption? So you want to come back next time? The answer is simple: quality environment+quality products+quality service.

1. High-quality environment. As soon as customers enter the restaurant, they can feel relaxed, comfortable and at home.

2. high-quality products. With skillful and precise workmanship, we can tailor-make better and more delicious products for our customers. Although it is difficult for everyone to adjust, we should try our best to create our own characteristics and brands (competitiveness).

3. Excellent service. No matter what you do, when facing customers, the first thing you should do is to provide quality service. Only when you serve well will customers have the desire to spend more. Even if some objective factors such as your product or environment make the customer not satisfied, your excellent service will move him. If it is good, maybe he will give you some good opinions or suggestions, so that you can find out the shortcomings and make continuous improvement and perfection. During my three years of catering service, I have encountered many such examples. The product is not good, but the customer will come back next time because of our excellent service. He believes that we will improve and do better every time. Therefore, it is not difficult to satisfy customers, which requires us to "smile more, serve more and have a better attitude" when facing customers at ordinary times.

in addition, the most important thing is the internal management of our company. All departments must cooperate closely. Don't let a trivial matter affect the development of the whole company. Learn to take the overall situation into consideration. Everyone should unite and unite as one. Each of us is a member of this team, and everyone has the obligation and responsibility to contribute to the development of the unit. The company provides us with a platform to show ourselves and express ourselves, so that we have the opportunity to realize our life value, so we should work hard with a grateful mind. With the development of the company, we can make progress, and we can have the best of both worlds. Why not?

The above are my personal views on catering services. As I have little knowledge, there are still many shortcomings. I hope you can give me some advice and suggestions. Again, I would like to express my heartfelt thanks!

2. How to write about the experience of catering service

In the conference room on the second floor of sales, our company had the honor to invite a lecturer, Mr. Huang, to give us a training class. In this training class, what the teacher said benefited me a lot, because what she said was closely related to our daily life and work, which benefited me a lot.

first, the elements of enthusiastic service should be eye-to-eye, body-to-body, mouth-to-mouth and intention. At work, both customers and owners hope that our property can achieve the first four points. Enthusiastic service can reduce complaints at work. Second, enthusiastic service can narrow the distance with the owners and make the work have a good start.

second, principles, whether in work or in life, we all need principles, and there are principles of service, including the principle of smiling, the principle of right and wrong, the principle of opportunity and the principle of transposition.

Third, the concept of absolute responsibility. At work, we must be clear about our position and position, and we must also know our enterprise and our team.

fourth, the difference and magic between a negative attitude and a positive attitude. If we have a negative attitude, then the opportunity will go away at random, and we can't give full play to our potential ability. What's even more unsatisfactory is that we can't enjoy our life well. On the contrary, if you have a positive attitude, you can stimulate your enthusiasm in your work, enhance your creativity, and always feel lucky and do everything smoothly!

five, self-regulation, adjust the mentality. To eliminate destructive criticism; Be responsible for yourself and keep your promise; And know how to verify yourself.

6. To be a person in advance, you should be a person who dares to take responsibility, has team spirit, is good at learning, has centripetal force, and understands the needs of the organization and others.

seven, service mentality: first, helping others means helping yourself and benefiting others first; second, looking at people long and short; third, communicating more, caring less, reflecting more and complaining less.

Each of the above points is well worth learning. In our work, we should apply what we have learned and give full play to good ideas and good models. Continuous self-improvement, continuous self-improvement!

3. How to write about the experience of catering service

When I opened my eyes in the morning and turned on my mobile phone to look at the time, I accidentally turned to the calendar. I counted the days when I came to the Yinhe Building Project Training Center of AVIC Property unconsciously. This year, I experienced a lot and felt a lot. The little girl who had just entered the society was gradually aware of the world.

As a catering waiter, the understanding of work is no longer as easy and simple as previously thought. Delicious food, decent appearance, dignified manners, basic polite expressions, smiling at every guest, we firmly believe that attentive service will leave a good impression on the guests. As the saying goes, "One minute on the job, one second on the job", in addition to the basic service work, the daily cleaning and sorting work should also be comprehensive, just to provide guests with a good dining environment.

Details determine success or failure. As a greeter, whenever it rains, prepare some paper towels or rain gear in advance. When a guest arrives, hand him one or two paper towels in time to wipe the rain, or greet the guest with the prepared rain gear at the door in person. The effect is definitely much better than that of standing at the reception desk all the time to show a professional smile. Although it is only a small move, the guest will feel your warm service and think that you are thinking of him. As the saying goes, "gift" is light and affectionate, so how can you not be moved by the warmth of giving charcoal in the snow? Another example is that when a guest plans a birthday party, we can prepare a long-lived noodle for him in advance before the meal, and then gently pick one out after it is served on the table, put it on the edge of the bowl and give it to the birthday girl with both hands, and say: Long-lived noodle grows, I wish you happiness as the East China Sea and longevity as the South Mountain. Guests have expressed their feelings that "AVIC Property is really intimate". After the banquet, help the guests open their seats in time, hand over their clothes, check whether there are any omissions, and greet the guests politely. This truly reflects our sincere service, and seemingly insignificant things can be felt in the hearts of guests.

4. How to write about the experience of catering service

Time always leaves quietly in such a hurry, and our second anniversary will be celebrated in a blink of an eye, which means that I have been working for two years. With the growth of catering, thanks to the support and help of leaders and colleagues, I stand in the position of floor supervisor. Here I would like to express my heartfelt thanks and thank my dear family!

as a floor supervisor, I play the role of connecting the preceding with the following, coordinating the left and right, and I face trivial and challenging work every day, and all the work is aimed at improving service quality and improving work efficiency. My other duty is to keep the work organized, try my best to cooperate with the manager to do a good job in management, and give orders according to the principle of seeking truth from facts. Report the situation.

The current catering competition includes the competition of service, the competition of quality, and our family-friendly service; The first thing we are required to do is: smile: every employee should treat the guests with the most sincere smile. Smile is the most active, concise and direct welcome word. At the same time, we should pay attention to and treat each guest well, so that they can spend willingly. We should remember that the guests are our parents, and the other is preparation. We should be ready to serve the guests at any time, and do all the pre-meal preparations, including mental preparation, adjusting ourselves to the state, smiling all the time, and enthusiastically preparing to meet our parents, so as to achieve unity and friendship among colleagues.