1. Check the activity rules: read Wallace's activity rules and requirements carefully, and then operate after confirming that it meets the exchange conditions. Make sure that you have completed the required tasks or achieved the specified requirements according to the activity rules.
2. Contact customer service: If you think you have met the redemption requirements, but you can't successfully redeem the prizes, you can try to contact Wallace's customer service department, give them feedback on your problems and ask for help. You can communicate through the relevant contact information of Tik Tok platform or the customer service phone number and email address of Wallace official website.
3. Pay attention to official announcements: Pay attention to official announcements and explanations posted by Wallace on Tik Tok to get the latest trading information and guidance. There may be temporary changes or updates, so you can pay close attention to the notice from official channels.
4. Seek help: If the above methods can't solve the problem, you can try to reflect your problem to the Tik Tok authorities through the complaint or feedback channel of the Tik Tok platform, and provide relevant evidence and screenshots to seek a higher level to solve your problem.