1. Company introduction: Understand the company's history, culture and brand image, so that employees can correctly understand the company's values and service concepts. Learn more about ingredients, tastes, production time, etc. Let employees provide professional food consultation for guests in front of a variety of menus.
2. Marketing strategy: Understand the company's marketing strategy and promotion activities, so that employees can sell and win customers in the service and increase the sales of restaurants. Service standards define service standards, including service attitude, forms of expression, etiquette, etc. , so that employees can be standardized, professional and meticulous in service.
3. Reception and hospitality: Learn the basic etiquette and gestures of receiving guests, and how to effectively provide menus and recommend dishes.
4. Menu description: We can recommend reasonable dishes for guests according to their tastes and preferences to help them enjoy their meals.
5, order processing: learn how to accurately and quickly handle the guest's order to ensure the guest's dining time and dining experience.
6. Wine knowledge: master the basic knowledge of wine, including cup type, brand and taste, so as to provide professional services for guests.
7. Skills certificate: professional skills certification, such as bartending, coffee, west point, etc. , will enhance the skill level of employees and improve the service quality of restaurants.
8. Hygienic standard: Understand the hygienic standard and relevant laws and regulations, including kitchen and tableware disinfection, and ensure the hygienic environment of the restaurant.
9. Food safety: master food safety knowledge and monitoring means, and strictly implement food safety preventive measures and food return processing procedures.
10, Emergency Treatment: Learn the procedures and skills to deal with emergencies, including fire and power failure. To ensure the safety of guests and employees.
1 1, environmental protection concept: understand environmental protection policies and related knowledge, and cultivate employees' environmental awareness and actions.
Significance of catering staff training
1. Improve service quality: Staff training can teach employees how to better serve customers and improve service quality. This can make customers feel more popular and satisfied, and also make the image of the restaurant more favorable.
2. Promote sales: Staff training can teach staff dishes and marketing skills to promote sales. Employees can provide more detailed and professional answers when guests ask questions, and improve the sales rate of dishes.
3. Enhance team spirit: Restaurant staff training can also strengthen team cooperation and communication. Employees can cultivate common goals and self-confidence, which is helpful to enhance team spirit and improve the overall operating efficiency of the restaurant.
4. Strengthen health and safety awareness: Training can teach employees the rules and standards of health and safety. This will help to keep the restaurant clean and safe and promote the health of employees and guests.
5. Improve the quality of employees: Through training, employees can improve their skills and quality, which will help them further improve their professional level, thus raising their wages and gaining development opportunities.