1. Strengthen self-cultivation and improve service quality 1. Be responsible for answering the front desk service hotline and transferring calls, do a good job in telephone consultation, carefully record important matters and convey them to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Responsible for drafting and receiving communication, inspection and reports from superior leaders or partners.

4, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the awareness of active service, and be able to complete all work actively and effectively.

5. Have a strong sense of responsibility for the work, be not afraid of hardship and fatigue, and be able to finish all the work efficiently and quickly.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

1, responsible for cleaning the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.

2, responsible for the daily maintenance of regional health and green plants.

Third, learn the company's corporate culture and publicize it well.

1. Delivery of internal publications and manuscripts.

2. Early manuscript collection: I collected manuscripts and printed them for later publication.

3. Create a corporate culture publicity garden, make it and update it, so that employees can learn some extracurricular knowledge after work and feel the corporate culture and spirit of the company.

4. Proficient in all kinds of cultural construction of the company, able to publicize to employees and outsiders accurately and in detail, so as to become a propagandist and disseminator of the company culture.

Fourth, improve the attendance management system.

Attendance management is the foundation of enterprise management, and objective and fair attendance can provide a reliable basis for the implementation of salary system and reward and punishment system, which is of great significance to mobilize the enthusiasm of employees.

1, preparation and review of personnel attendance sheet.

2, review the work of employees in various departments, mainly to see the phenomenon of being late and leaving early.

3. Going out to handle personal affairs or seeing everything during work. , make detailed records.

4. Detailed records of personal leave, sick leave, business trip and statutory leave.

5. Count, classify and check the punched fingerprints, and record the non-punched fingerprints.

5. Standardize the daily behavior of employees in strict accordance with the requirements of company rules and regulations.

1. Supervise and inspect the basic conditions of work clothes, badges, breakfast and office hygiene of all departments every morning, and make detailed records and summarize them regularly.

2. Whether irrelevant events such as playing mobile phones, gathering people to chat and eating snacks during daily working hours are supervised and recorded.

3. Record whether employees of all departments are off-duty, on-the-job and dereliction of duty in other positions during working hours.

Six, to assist department leaders and other departments to complete the work.

1. Sign for all kinds of notices, circulars and contact sheets.

2, responsible for the company's document processing, daily printing, copying, scanning, fax, etc.

3. Responsible for signing and sending all kinds of letters, parcels, newspapers and magazines.

4. Assist HR Commissioner in personnel work, such as recruitment, interview and induction training for new employees.

5. Assist the administrative staff to carry out the training and publicity work of the company and the large-scale activities organized by the company.

2. Model essay on annual work plan of personnel.

First, personnel work 1, improve the responsibilities of departments and personnel, and formulate pre-job training plans for personnel; Understand the working status of employees.

2. Learn and accumulate experience in personnel management;

3, according to the prescribed time to review the company license;

4. Accept the work arranged by the company at any time according to the company's situation.

Second, the administrative work

1. Supervise all employees to treat guests courteously based on the principle of enthusiasm to ensure better reception effect every year;

2. On the premise of ensuring the customer reception effect in advance, try to save reception expenses, reduce the overall operating cost of the company and improve the profitability of the company;

3. Continue to manage the reception files of visiting customers, classify and save the files of potential customers and contract customers, accurately grasp the progress of the project, and strive to cooperate with the commercial departments and offices to promote the project business;

4, adjust the department personnel positions, recruit high-quality personnel, enrich the reception force. With the continuous expansion of business volume, more and more people visit customers, and the personnel in charge of reception in the marketing department are obviously insufficient. In order to meet the needs of the company's business development, it is also very important to do a good job in reception and recruitment.

5, responsible for comprehensive management. Without logistical support, it is impossible to ensure stable and normal production. First of all, we should formulate relevant systems to strengthen the management of dormitory, canteen, water and electricity, office supplies, sporadic repairs, some fixed assets, sanitation, environment and vehicles.

6. Safety and security. Strengthen the management of personnel access, official visitors, vehicles access, fire safety, anti-theft and disaster prevention, and occupational safety protection. At the same time, carry out safety education for employees, implement the guiding ideology of safety first and prevention first, create a peaceful working and living environment, and ensure the safety of employees' lives and property.

3. Model essay on personnel work plan for the next year

I. Personnel Deployment Management This year, we will focus on personnel deployment during the commissioning of emerging industrial parks. 1, according to the company's new system setting and personnel quota, transfer some excellent managers and production backbones to work in the industrial park, so that the technical transformation project can run safely and economically after it is put into production.

2, according to the company's various departments and units staffing, staffing shortage, ready to deploy. Timely and accurately issue personnel transfer orders and personnel instructions, and strive to realize the rational allocation of human resources.

Second, personnel evaluation is to further strengthen the evaluation of employees' working ability in a certain period of time, correctly grasp the working conditions of each employee, and establish a normal and reasonable personnel evaluation system of the company, thus providing an objective basis for employees' rewards and punishments, promotion and adjustment. According to the company's current production and operation status, formulate personnel assessment system and conduct personnel assessment and evaluation. On-the-job probation, on-the-job training or job transfer for unqualified personnel to ensure high efficiency and high quality of personnel.

Three. Reward and Punishment Management According to the actual situation of the company, those who have made outstanding achievements and significant contributions in production, scientific research, labor and management will be rewarded respectively. Violating labor discipline, often being late, leaving early and being absent from work; Failing to complete the production task or work task; Employees do not obey the work assignment, transfer and command, or make trouble without reason, and fighting affects the production order, work order and social order. , were given administrative sanctions or economic penalties.

Four. Professional title evaluation and annual examination of professional qualification certificates: With the further attention to human resources, professional title evaluation and other work has been widely recognized and valued by the society.

Do a good job in the annual examination and handling of the professional qualification certificates of employees of the company. According to the requirements of the labor department, do a good job in the annual examination of vocational qualification certificates, and at the same time do a good job in the declaration and handling of vocational qualification certificates according to the actual situation.

Verb (abbreviation for verb) Other personnel management work:

1. Do a good job in the distribution and management of employees' quarterly labor insurance and labor insurance supplies, replenish employees' labor insurance supplies in time and revise relevant systems.

2. Do a good job of collecting, sorting and filing employee personnel files to ensure the integrity, integrity and confidentiality of the files;

3. Handle the resignation, dismissal, dismissal and other matters of employees in strict accordance with the company's rules and regulations. Strictly handle resignation procedures, supervise the transfer of money, goods and materials for retired employees, and leave no sequelae.

4. Model essay on annual work plan of personnel.

(1) To do a good job in employee recruitment and employment, hotel management cannot be separated from human, financial, material and information resources. Among these resources, only the human resources department is the most precious. Therefore, establishing and perfecting "personnel turnover and echelon system" is an important work of human resources department in 20__. According to the needs of hotel management and development, combined with the actual situation of the hotel, investigate the post distribution and personnel placement of various departments, and formulate a relatively perfect, reasonable and scientific post staffing. According to the staffing situation, we adopt different recruitment forms to attract experienced management talents and energetic college graduates to join our enterprise, adhere to the principle of "setting posts according to people and guiding according to the situation", strictly control the quality of employees and do not cheat.

(two) to develop a sound training plan, do a good job in the training of all staff.

Training is an important work planned, implemented and supervised by the human resources department under the personal supervision of the general manager. All departments must attach importance to training. From managers to foremen, they are students, planners and organizers of training, and teachers. Poor training directly reflects managers' attention to procedures and management level. Work plan of human resources department.

1. The process of determining the training cycle will be divided into three stages: training planning stage, training implementation stage and training evaluation stage, namely, determining the training policy → determining the training requirements → formulating the training plan → implementing the training conditions → recording the training situation → formulating the evaluation plan → evaluating the actual training situation → evaluating the overall training plan and proposing improvement measures.

2. Determine the basic steps of training activities, that is, determine training needs → make training plans → determine training objectives → implement training → evaluate training.

3, the establishment of grass-roots training plan, that is, to improve the leadership and comprehensive quality of grass-roots managers as the goal of grass-roots training, with political thought, professional ethics, professional knowledge, practical skills as the training content, on-the-job training, self-study as the training form, quarterly training.

4. Improve the on-the-job training of employees, and implement the training content from the aspects of service, skills, language skills, operating norms, job responsibilities, gfd, professional ethics, quality training, courtesy, hotel service, guest complaint handling, case analysis, safety knowledge, legal knowledge, work awareness, etc. by combining individual training or one-on-one training, team training or departmental centralized training with theoretical courses, case answers and action demonstrations.

(3) Do a good job in employee assessment.

1. Follow up and evaluate new employees once a month.

2. Do a good job of evaluating outstanding employees every month.

3. Evaluate each department in theory and practice once every quarter, and come up with a punishment method. Work plan of human resources department.

4. Evaluate the management personnel once every six months, and put forward adjustment opinions to the management personnel. Evaluation purposes: To understand the working conditions of employees, find out the advantages and disadvantages of hotel management, master the working ability and management ability of employees and managers, fully mobilize the enthusiasm of employees through incentive measures, and adhere to the principle of fair, just and open evaluation.

(four) do a good job in the management of staff affairs.

1, formulate detailed transaction management system and working procedures:

① Method of issuing meal cards;

② Daily menu standard;

(3) raw material acceptance system and cost budget scheme;

(4) Dining management measures;

⑤ Hygienic standard of canteen;

⑥ dormitory management measures;

⑦ dormitory allocation management measures;

⑧ locker management measures;

Pet-name ruby labor insurance supplies distribution method.

2. Hold _ _ _ _ _ _ meetings regularly to listen to the opinions of employees.

3. Organize health promotion day to improve the health and epidemic prevention awareness of employees.

(5) Effectively carry out interpersonal communication within the hotel.

Effective communication is an important guarantee for the success of personnel management.

1. Coordinate with all departments to clarify their work responsibilities and related work procedures. Unclear responsibilities are one of the obstacles to communication. To solve this problem, we must first establish a standardized and scientific post responsibility system (such as establishing the contact and communication between posts and related posts, the rights and responsibilities of posts, etc.). Everyone must be familiar with these post responsibility systems and understand their relationship with others. Secondly, we should fully realize that standardized working procedures and workflow are the specific steps of hotel operation in various positions.

2. Give full play to departmental functions and establish good interpersonal relationships. First of all, we should be strict with ourselves, be fair and just, then understand and know the employees, and finally treat them sincerely.

(6) effectively carry out foreign exchanges.

On the basis of maintaining the existing relationship units, we will take telephone calls, registered letters and visits, seminars and other forms and timely visits on holidays, and establish good relations with the labor bureau, personnel bureau, telecommunications bureau, epidemic prevention station, fire brigade, sanitation team, Chengguan, public security, police station, industry and commerce, health bureau and school.

(seven) vigorously do a good job in demonstration training and promotion.

5. Model essay on personnel work plan for next year

First, do a good job in the company. Act according to the intention of the superior leader, be flexible in thinking, and complete the tasks assigned by the leader to the letter. Second, we must have a sense of active service. It is necessary to grasp the work dynamics in advance in time, feed back all kinds of information in time, put forward their own views and opinions, be good staff and assistants for leaders, and be a bridge for employees to communicate with leaders.

Third, do a good job in unity and cooperation among all offices and departments. A flower is not spring. Harmony and unity should be emphasized in office work, communication and coordination should be done well, and more stations should be added instead of dismantled.

Fourth, do a good job in personnel and labor management. Although the work is trivial, we must do it seriously and responsibly. Personnel management includes recruitment, dismissal procedures and personnel training. Do a good job in personnel work in a down-to-earth and meticulous manner, and file employee files in an orderly manner.

Five, to further strengthen the construction of the company system, standardize management, advance planning. As a personnel clerk, we should keep pace with the times, combine the actual situation and development needs of the company, and for the long-term development of the company and the interests of employees. Adjust the company system in time to make it more standardized and reasonable, and adapt to the needs of development.

The position of office clerk is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.