The manager issues work instructions and guidance requirements:

1. Hotel regular meeting requirements: arrive on time, wear tooling, mute the mobile phone, make preparations for reporting matters in advance, and record relevant work on site.

2. Regarding personnel regularization and recruitment:

1) XXX was promoted from room foreman to assistant room manager.

2) XXX was promoted from receptionist to front desk supervisor.

3) Appoint XXX as the project security supervisor, and require to hand over to security personnel at the end of daily work, and train some security personnel.

Simple emergency measures for guest room hardware failure, and pay attention to the procurement of engineering materials. If there is any purchasing demand, please communicate with the finance department in time. Work focus in the near future: Pay attention to the hotel hardware facilities, especially the big bed rooms in Building 12 ~ 19 with building numbers 03, 05, 07, 09, 1 1, and prepare to put two 65438+ rooms in the room.

3, work status: dress accessories, hair light makeup, full of energy, positive thinking about work.

4, professional habits: work equipment: room card lanyard, pen, pad, walkie-talkie (mobile phone).

Communicate the company's meeting spirit and new business policies/activities, etc. ;

1. First, submit the price adjustment to the hotel, fill in the price comparison table of neighboring rival hotels, and send it to XXX by email, and then apply for price adjustment through the new business operation platform system, which will be approved by the marketing department;

2. The marketing department has sorted out all kinds of exhibition information in cities all over the country in 20 12, as well as the vacation time of major holidays, and well controlled the intermediary room status, retention time and guaranteed reservation;

Work summary of each department this week and work plan for next week

administration department

1. Please keep your mobile phone on standby for 24 hours to ensure that hotel management is not out of touch. If you can't contact your direct supervisor under special circumstances, you can ask the manager.

2. Last week, the form specification of the front desk was rectified, and the daily return visits of guests and members have been carried out normally, with obvious progress. However, it should be noted that some work should be completed in time, not at night.

3, please pay attention to adjust the front desk shift, to ensure that there are old employees on duty every day, to ensure the normal operation of the front desk.

4. From April 8th to June 5438+04, there will be a conference team staying, so please pay attention.

housekeeping department

1, first pay attention to 96 rooms on floors 4~ 1 1 that meet the online requirements, and remind the waiter that there are more than five problems found during the rounds.

The piece rate of this room is invalid.

2. The key issues in the guest room:

1) Hygienic problems of guest room details

2) The dirty linen in the linen room is piled up in chaos, and the dirty five towels are placed at will.

3) The guest room work list is not standardized: In view of this phenomenon, a reward list will be issued to the waiter who has done a good job.

Sales:

1. Report the daily, weekly and monthly sales plan to the shop assistant, and ask the shop assistant to supervise the completion of the daily sales report and sales work.

Please pay attention to the above matters, and the management will urge them to be implemented.

Signature of participants:

Minutes of Hotel Management Meeting [Chapter II]

No.: 02 1 Time: 2015165438+1October 26th 10:00am.

Venue: North Building Conference Room

Moderator: General Manager Li

Participants: General Manager Li, Sub-General Manager, Rosa, Liu Xu,,, Tong, Qin Zhiyuan, Xu Ming, Record:.

I. Work completion last week

(1) Completed work.

(1) Room layout and floor cleaning have been completed.

(2) The catering department completes the reception work and lists the reception income during the National Day.

(3) The sales department pays a return visit to the agreement unit and consumer customers.

(2) The work has not been completed.

(1) wardrobe door problem in guest room

(2) SMS platform problem

(3) breakfast problems reflected by guests

Second, this week's work plan and issues that need to be coordinated.

Human Resources Department (1):

1, the problem of office landline payment;

2. Dock the winter clothes invoice in time;

3. Follow up the staff canteen and keep the hall clean;

(2) Guest room:

1, service guide can enter the room this week;

2. Communication between guest room and front office, and coordination and arrangement with PA;

3. Wardrobe door problem;

(3) the front desk:

1, wireless network problem in lobby;

(4) Sales:

1, the problem of breakfast needs to be solved due to the weather;

2. Room heating problem;

3. The guest reflects that the house price is too high;

4. Whether the network cable of the room needs to be in place;

5. The real CS determines the time;

6.65438+Reception problem of Qujing Chuangxiang Company in early February;

(5) Food and Beverage Department:

1, solve the bar lock problem on the second floor as soon as possible;

2, the number of chimneys is small;

3. Clean the new employee's restaurant;

4. The guests reported that the quality of tea was insufficient;

5. Follow-up questions about drinks and cigarettes;

6. Guests order food and lack food;

7. The storeroom door and wooden floor on the second floor are upturned;

8. Lighting problems around the hot pot;

9, responsible for the staff canteen hygiene problems;

(6) After the kitchen:

1, the problem of employees' meal time;

2. Follow-up questions of recipes;

3. The chef's cooking speed needs to be improved;

4. Connection between hall surface and kitchen;

(7) Warehouse management:

1, and settle the payment as soon as possible;

2. Need materials to make up as soon as possible;

2, the hotel comprehensive work plan

(1)1During the Christmas Eve from February 24th to 25th, the Hyatt outdoor party will be planned from June 24th to June 25th.

Day 12:00, 128 yuan/person, including buffet, standard room and barbecue at one's own expense;

(2) suggested children's activity areas and equipment;

(3) the development of real CS activities;

(4) the development of Kunming sales market;

(5) All departments carry out relevant work;

Kaiyue Hotel

2015165438+1October 26th

Minutes of Hotel Management Meeting [3]

Theme of the meeting: a meeting to solve the problem of decoration engineering.

Meeting time: 2065438+10: 30 on the morning of August 3, 2005. Meeting place: meeting room on the second floor of XX-XXX sales center.

Participating units: xx-x Building Decoration Co., Ltd., xx-xx Building Decoration Co., Ltd., XXX.

Design Co., Ltd., XXX Hotel Co., Ltd.

Owner: XX

Minutes of meeting: XX

Meeting contents:

A, about XXX building decoration co., LTD. Problems and solutions:

1. The corner inside the bathroom is 2 cm higher than the aisle outside. Do you need leveling? Solution: leveling is not considered when it is less than 2 cm, and leveling is considered when it is greater than 2 cm.

2. The design of the porch is carpet, which does not meet the decoration requirements of the hotel. Solution: Modify the design drawing.

3. Will the bathroom corner wall be changed?

Solution: Knock out the corner and add blockboard on the brick wall.

4. How to determine the direction of hot water pipes?

Solution: A special company is responsible, and the decoration company is responsible for taking over.

5. Does the railing need to be removed?

Solution: don't pull out the railing, stick stones on the waste wall.

Second, XXX building decoration co., LTD. Problems and solutions:

1, Liang Kuan in the bathroom, the drain pipe can't be put in place, what should I do?

Solution: Make sure to lay bricks without occupying the space of the sink.

2. Does the switch position of lighting distribution box change?

Solution: Move up into the ceiling cover.

3. Is the elevation height consistent?

Solution: All doors are the same height.

4. Is the desk socket a self-contained socket?

Solution: the desk comes with a socket, and the decoration company needs wiring.

5. Is the drain hole of the bathroom floor drain obvious or hidden?

Solution: Undetermined.

6. What is not clear about the doorbell on the design drawing?

Solution: The doorbell is at the same height outside the door, and the doorbell machine is installed in the ceiling of the corridor in the guest room.

7. What is the size of the power cord?

Solution: The decoration parties shall negotiate.

8. What material is the pipe made of?

Solution: PVC pipe is perforated.

Three. On-site supplementary problems and solutions:

1. How to deal with the sound insulation between two rooms and the glass exterior wall?

Solution: add a soundproof sponge in the middle.

2. Do I need to remove the fixing screws?

Solution: the fixing screw can't be pulled out, so cover it with blockboard.

3. Is there a railing in the shower room? What materials are attached?

Solution: Remove the railing of the shower room and stick a frosted film on the glass of the shower room.

4. Does the executive suite bathroom not match the venue?

Solution: The toilet of the executive suite shall be constructed according to the original drawings.

5. The recreation room doesn't match the scene?

Solution: the recreation room should be constructed according to the original drawings and the water should be changed.

6. Is the executive suite inconsistent with the venue?

Solution: The executive suite shall be constructed according to the original drawing.

Does the front position of the queen bed room on the 7.8 th floor and the 9 th floor not match?

Solution: The big bed room shall be constructed according to the original drawings.

If the contents of the above meeting are inconsistent, please modify them in other colors and fonts and return them to our office. Participants will sign next Monday. Thank you for your cooperation!

Signature of participants: