2. Click "Apply for Refund". Write the reason for refund according to the actual situation. The more detailed, the better. At the same time, it is best to contact the author and agree to the refund application.

3. After the refund application is submitted, it will pop up and be processed on the next working day.

4. Contact customer service to help urge the handling.

If the time has not been processed, you can contact the author and customer service, or click "Help and Feedback".

6. Click on "Complaints and Feedback"

7. The content of the complaint should be submitted to the official for verification according to the actual situation.