1. There is something wrong with the application itself, which makes it impossible to download or install; Try restarting the TV, and then try downloading the pumpkin movie. The problem still exists. Contact the pumpkin movie developer or support team for help.

2. If the TV can't connect to the Internet, you won't be able to download pumpkin movies. Check the TV's network connection and make sure it is connected to an available Wi-Fi network or wired network.