If you forget your password, or find that your account has been stolen, you can also retrieve the relevant account and password by the following methods: presenting the question/answer through the password Step 1: Answer the password you set to prompt the question answer, new password and random code, and click Next; Step 2: Submit successfully and complete the new login password setting. 2. Step 1: Fill in your passport user name and your registered confidential mailbox, and the system will send you a confirmation email for setting a new login password in your confidential mailbox. Then, according to the instructions in the email, click the link to modify the password, fill in your passport user name and new password, and click Next to complete the new login password setting.